About Us Contacts Policy Terms
× Home About Us Contacts Policy Terms
Terms & Conditions

1. Introduction
Our ORANGE SHOP SDN. BHD.. operates https://www.orangeshop.com.my/ website. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (Personal Information).

3. Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ('Log Data').
This Log Data may include information such as your computer's Internet Protocol ('IP') address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

4. Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

5. Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use 'cookies' to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security

7. Changes To This Privacy Policy
This Privacy Policy is effective as of 22/03/2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this. Privacy Policy periodically. Your continued use of the Service after we post any modifications to the. Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Merchant company also acknowledge and agree with below terms and conditions:

a) Merchant and online seller will be responsible and its best to do proper packing of its goods and products before pass to delivery rider or food delivery rider. ORANGE SHOP SDN. BHD. and its delivery rider or food delivery rider will not responsible for any damage of goods and products during transfer and deliver of the goods and products order by merchant's customers.
b)Merchant and online seller will ensure that the information in relation with online ordering is accurate and reliable. Merchant and online seller will responsible any damage or cost due to wrong information and pricing.
c) Food merchant must provide sufficient cutlery and condiments if any to customer for every meal delivery order. Failing to do so, ORANGE SHOP SDN. BHD., reserve the right to impose penalty to food merchant.
d) Merchant and online seller will bare the cost and damages of all claims by its customers due missing order, wrong order, perishable foods, food taste change, food poisoning and any products which is not tally with customers order.
e) Merchant and online seller are not allow to sell any dangerous goods, illegal item such as drug, egg of turtle, and so on. Failing to comply, our company ORANGE SHOP SDN. BHD. will log a police report against the merchant and online seller. Merchant and online seller will also face legal action taken by our company for the reputation damage and revenue damage.
f) During pre-delivery, if merchant and online seller insert other things which is not suppose to be include in their product, dangerous goods, and any other illegal item such as drug into their products for delivery without ORANGE SHOP SDN. BHD. consent , our company will log a police report against the merchant and online seller and also face legal action by our company for the reputation and revenue damage.
g) Merchant and online seller agree with the payment options offered at checkout by Orange Shop websites and Orange Shop apps, including debit card and credit cards.
h) ORANGE SHOP SDN. BHD. reserve the right to change the terms and condition at anytime base on current needs.
i) ORANGE SHOP SDN. BHD. also may terminate your membership or account as merchant or online seller for any reason at anytime.
j) Merchant and online seller must first attempt to resolve any claim or dispute by customers, third party, local authorities, and ORANGE SHOP SDN. BHD. .
k) Merchant and online seller agree to let ORANGE SHOP SDN. BHD. hold their personal information for verify and documentation purpose, bank account number and debit or credit cards for debit and credit purpose.
l) Merchant and online seller agree with any penalty or rewards by ORANGE SHOP SDN. BHD. .
m) Merchant which have already join with Foodpanda, GrabFood, Lyfe, Hungry and other delivery platform, ORANGE SHOP SDN. BHD. will charge accordingly similar or exact commission rate by other platforms.
n) If merchant sell fake product, provide inaccurate product and provide wrong product to delivery runner and customer, ORANGE SHOP SDN. BHD. reserve the right to take action against merchant by impose penalty fee and merchant compulsory to refund the money to the affected customer. Merchant also may risk face termination. Merchant will face legal action if merchant do not pay for penalty fee and do money refund to the customer. Merchant agree to bear all legal cost including legal cost for ORANGE SHOP SDN. BHD. and its affiliate partner.
o) Merchant responsible for their stock control and must reserve the number of stock to be on sale. In the event customer manage to purchase online for product which merchant have no more stock available, merchant should responsible for the refund and ORANGE SHOP SDN. BHD. reserve the right to impose penalty fee to merchant for the out of stock incident.
p) Merchant acknowledge that all sale of product and any price changes need ORANGE SHOP SDN. BHD. admin staff approval.

8.2 Individual merchant or company merchant agree to sign up with ORANGE SHOP SDN. BHD. as merchant in its Orange Shop websites and Orange Shop apps. Merchant shall be liable for and agree to indemnify ORANGE SHOP SDN. BHD. against any liability, demand, claims, loss or lawsuit in respect of outstanding payment or charges for any sales, all third party claims and damages or cost due to the usage of Orange Shop delivery rider or food delivery rider, Orange Shop websites and apps. Merchant also agree to indemnify defend and hold harmless its directors, officers, employees, consultants, food delivery rider, delivery rider, agents, and affiliates from any and all third party claims, liability, demand, claims, loss, lawsuits damages and cost. Merchant will undertake full responsibility of all usages of the ORANGE SHOP SDN. BHD. websites and Orange Shop apps. ORANGE SHOP SDN. BHD. shall not be liable for merchant's misuse of the Orange Shop websites and Orange Shop apps, penalty charges by local authorities, and merchant wrong doing.

9.1 Currently our delivery will be by motor runner/car runner. Normal delivery time will be around 1 hour. However extra time needed during peak traffic jam period and bad weather condition, in this cause , we unable to deliver with in 1 hour time , need at least extra 30 minutes. For delivery distance 10KM and above, our runner will need extra time to reach customer address. Orange Shop will not responsible for any quick perishable food such as Ice Kacang if the distance is more than 5KM. Any change of delivery address during delivery , our Orange Shop runner have right to manual charge customer the delivery fee accordingly to the KM, for example delivery fee within 5km is RM3 after submitted order, if customer change delivery address which is extra around 10KM by inform our contact of admin or runner, our runner will manually collect extra RM4 from customer to top up the delivery fee.

9.2 In the event, if the purchaser would like to authorize another person to collect on behalf, the following criteria must be met. ORANGE SHOP SDN. BHD reserves the rights to reject collection by the unauthorized person and/or if the following criteria is not fulfilled -:
-Purchaser need to provide the authorized person full name (as per MYKAD) and contact number at the “your order” column.
-During collection, the authorized person needs to remember the TRACKING NUMBER of the order and present MYKAD for verification to collect the product(s).
© 2023 Orange Shop